BPO services built around your customer experience.
Business process outsourcing without the enterprise bloat — a managed Egypt-based team that owns your front-office customer operations: chat, email, voice, and the systems behind them.
- 40–60% cheaper than in-house
- Live in 15 days
- 98.4% SLA adherence
- to Go Live
- 15 Days
- Managed for You
- 100%
- Performance Reporting
- Weekly
- Queue Monitoring
- 24/7
Across all managed operations. Updated quarterly.
Traditional BPO is built for the enterprise — not for you.
If you’re growth-stage, the usual options force a bad trade-off. Here’s the bind.
Enterprise BPOs aren’t built for you
The big names want enterprise-scale contracts, 60–90 day onboarding, and opaque pricing. If you’re a growth-stage company, you’re a rounding error to them.
Piecing it together yourself is a second job
Hiring agents, buying tools, writing SOPs, and managing shifts pulls your team away from the work that actually grows the business.
Low-cost providers cut the wrong corners
Rock-bottom BPOs skip the operational layer — no QA, no SLAs, no reporting — so you save on price and pay for it in quality and churn.
You’re flying blind on performance
When the work happens in a black box, you can’t manage what you can’t measure — and you find out about problems from your customers.
Front-office BPO, designed and operated end to end.
We provide business process outsourcing focused on what your customers actually touch: support and contact-center operations. Rather than renting you headcount, we design the operating system — workflows, SLA tiers, QA scorecards, escalation paths — and run it with trained, English-speaking agents from Egypt.
It’s a model built for growth-stage US companies, not enterprise procurement. You get a dedicated team and a dedicated operations lead, working inside your existing tools, with onboarding measured in days rather than quarters.
Everything is documented and transparent. You see the same numbers we manage to — response and resolution times, CSAT, backlog, QA, and agent activity — in weekly reports, with daily monitoring underneath. If you ever bring the function in-house, the entire playbook transfers cleanly.
Because we own the operating system, you get one accountable partner instead of a patchwork of tools and contractors. A single ops lead is responsible for the numbers, the staffing, and the quality — so when something needs to change, there’s one conversation, not five vendors pointing at each other.
What’s included
- Support, voice, and CX operations under one managed team
- Operating system designed before anyone goes live
- Your tools, your policies, your brand voice
- Full transparency — weekly KPIs, no black box
BPO Operations Dashboard
Real-time visibility across your front-office operations.
Operations Console
Chat, email, and voice — managed end to end.
Live Operations
Real-time health across channels.
Structure first. Everything else follows.
From contract to live operations in 15 days. Here's exactly what happens.
Kickoff & Requirements
Discovery call, requirements review, SLA agreement, contract signing, and setup fee with brand and workflow review before operations begin.
Systems Design
We architect the support infrastructure: workflows, SLA tiers, tooling configuration, and team structure. Designed to match your product, your volumes, and your customers.
Go Live & Optimize
Operations begin with daily monitoring active from day one; weekly detailed performance reports including response times, resolution rates, CSAT scores, and agent activity.
What our front-office BPO delivers.
40–60% lower cost
Offshore economics from a single managed team — without the recruiting, tooling, and management overhead of building it yourself.
Days, not quarters
Go live in about 15 business days instead of the 60–90 days enterprise BPOs typically take to onboard.
One team, every channel
Chat, email, and phone run as one omnichannel operation, so customers get consistent service across every touchpoint.
Operational layer included
QA, SLA management, and reporting come standard — the structure low-cost providers leave out — at an SMB-friendly price.
US-hours, English-speaking
Neutral, fluent English and full US business-hour overlap from Egypt’s time zone, without night shifts.
Full visibility
Weekly KPI reporting and daily monitoring give you the accountability of an in-house team and a 98.4% SLA adherence track record.
Why Egypt is a smart BPO destination.
Egypt is among the fastest-growing global outsourcing hubs, backed by a national offshoring strategy and a deep pool of educated, English-speaking talent. For front-office work, that combination — cost, fluency, and time zone — is hard to beat.
Labor costs run 40–60% below US equivalents, while the GMT+2/+3 time zone delivers full overlap with US business hours during the local day. You get offshore pricing with daytime coverage and none of the night-shift quality trade-offs common elsewhere.
What sets our model apart is the managed operating layer — QA, SLAs, and weekly reporting — delivered at a price point and contract size that growth-stage companies can actually use, instead of the enterprise-only terms the large BPOs insist on.
For front-office BPO, the combination compounds: you’re not just buying cheaper labor, you’re buying daytime, English-speaking coverage with a managed layer on top. That’s what turns offshore from a pure cost play into an operation your customers actually feel good about.
- 40–60%
- lower cost vs US in-house
- GMT+2/+3
- full US-hours overlap
- 98.4%
- SLA adherence
Published pricing, sized for growth-stage teams.
Plans are transparent and start at $3,800/month for up to 3 agents, scaling to $5,600/month for up to 6 (about $9/hr per agent) and $8,000/month for up to 12, with custom engagements for multi-region or specialized needs.
No enterprise minimums, no opaque quotes, and no lock-in. Month-to-month is available, quarterly billing saves 5%, and you can scale your team as your operations grow. We’ll recommend the right starting point on a free discovery call.
There are no setup fees to start and no penalties to leave. You pay a predictable monthly rate that already includes management and reporting, with optional add-ons only for things you opt into — so budgeting stays simple as you scale.
Management fee 10–15% · Weekend coverage +20% · Additional agents added anytime
Growth
Scaling support across more channels.
- Up to 3 agents
- Omnichannel support
- Extended-hours coverage
- QA monitoring
- Priority SLA tier
- Dedicated ops contact
Scale
Full operational throughput, managed.
$9 / hr
- Up to 6 agents
- Omnichannel + voice
- Weekend coverage options
- Real-time dashboards
- Advanced QA & coaching
- Dedicated ops lead
Elite
Enterprise-grade ownership and SLAs.
- Up to 12 agents
- Full operational ownership
- 24/7 coverage available
- Custom SLA architecture
- Weekly ops reviews
- Named account director
Custom
Bespoke models for complex operations.
- Unlimited agent scaling
- Multi-region coverage
- Custom integrations
- Tailored SLA & reporting
- Executive partnership
BPO services — straight answers.
Everything you need to know before getting started.
Ready to build your remote CX team?
Let's schedule a free 20-minute discovery call. We'll recommend the right package, answer every question, and have your team operational within 15 days.
Location
Cairo, Egypt — Serving US Businesses