Call center outsourcing with the structure US customers expect.
Inbound and outbound voice operations run by trained, neutral-English agents — with scripts, QA, and reporting built in. A real call center operation, without the enterprise contract.
- 40–60% cheaper than in-house
- Live in 15 days
- 98.4% SLA adherence
- to Go Live
- 15 Days
- Managed for You
- 100%
- Performance Reporting
- Weekly
- Queue Monitoring
- 24/7
Across all managed operations. Updated quarterly.
The phone is your most personal channel — and the easiest to get wrong.
Voice is unforgiving. Customers judge your whole brand on a single call. These are the failure points we fix.
Calls go unanswered — and customers don’t call back
Missed and abandoned calls quietly cost you sales and loyalty. Staffing a phone line through peaks and off-hours is hard and expensive to do well in-house.
Cheap call centers sound cheap
Heavy accents, robotic scripts, and agents who can’t deviate from a flowchart frustrate US callers and damage your brand on the most personal channel you have.
Outbound without a system wastes money
Untrained callers, no CRM discipline, and no call quality review turn outbound into expensive noise instead of a predictable pipeline.
No visibility into call quality
Without call monitoring and QA, you can’t tell whether agents are helping customers or just clearing the queue.
Inbound and outbound voice, run as a managed operation.
We stand up a dedicated voice team for your business and operate it end to end — inbound handling for inquiries, support, and escalations, and outbound for B2B/B2C outreach, follow-ups, and qualification. Every call runs on a structured script your team approves, inside your CRM and dialer workflows.
Agents are selected for clear, neutral English and trained on your product, your policies, and your tone before they take a single live call. Calls are monitored and quality-reviewed, so the experience is consistent whether it’s the first call of the day or the hundredth.
A dedicated operations lead tracks the metrics that matter — answer rates, handle times, conversion or resolution, and QA scores — and reports them weekly. You get a professional call center without recruiting agents, buying telephony, or managing shifts.
Before any queue or campaign goes live, we calibrate. We script the common call paths with your team, agree on what a good call sounds like, and run practice calls until quality is where it needs to be. Only then do agents take live calls — so your customers never become the training set.
What’s included
- Inbound + outbound handled by one trained team
- Approved scripts, your CRM, your dialer workflows
- Call monitoring and structured QA reviews
- Weekly reporting on answer rates, handle time, and outcomes
Call Center Operations Dashboard
Real-time visibility into inbound and outbound call performance.
Call Center Console
Inbound, outbound, and escalations — in one place.
Live Queues
Real-time call queue health.
Structure first. Everything else follows.
From contract to live operations in 15 days. Here's exactly what happens.
Kickoff & Requirements
Discovery call, requirements review, SLA agreement, contract signing, and setup fee with brand and workflow review before operations begin.
Systems Design
We architect the support infrastructure: workflows, SLA tiers, tooling configuration, and team structure. Designed to match your product, your volumes, and your customers.
Go Live & Optimize
Operations begin with daily monitoring active from day one; weekly detailed performance reports including response times, resolution rates, CSAT scores, and agent activity.
What a managed call center gives you.
40–60% lower cost
Run a professional voice operation for roughly half the cost of staffing one in-house in the US — telephony, training, and management included.
Inbound and outbound
One team for support calls and outreach — inquiries, escalations, follow-ups, qualification, and cold calling with structured scripts.
US-hours coverage
Full overlap with US Eastern, Central, and Pacific hours from Egypt’s time zone, with 24/7 available on higher plans.
Neutral, professional English
Agents are screened for clear, neutral English and trained for US-market phone etiquette — no robotic scripts, no language barrier.
Measured and reviewed
Call monitoring, QA scorecards, and a 98.4% SLA adherence rate keep call quality high and consistent.
Scales with demand
Flex capacity for seasonal peaks, launches, or campaigns without rehiring or signing a long-term enterprise contract.
Why a call center in Egypt fits US businesses.
Voice is the channel where accent, fluency, and time-zone fit matter most — and Egypt is unusually strong on all three. Its large, educated workforce speaks clear, neutral English, and its GMT+2/+3 location overlaps the full US business day during local working hours.
That means real daytime phone coverage for your US customers without night-shift staffing, which is where call quality usually breaks down at lower-cost providers in Asia. You get the cost advantage of offshore voice with the consistency of agents working normal hours.
On top of the talent, we add the operational layer — approved scripts, call QA, and weekly reporting — so your phone line is a managed, measurable operation rather than a room full of dialers.
Voice is also where time zone becomes audible. A customer calling at 2pm Eastern wants a person now, not a voicemail — and an agent working a normal Cairo daytime shift is alert and engaged, not pushing through a night shift. That energy comes through on every call.
- 40–60%
- lower cost vs US in-house
- GMT+2/+3
- full US-hours overlap
- 98.4%
- SLA adherence
Straightforward pricing for a real voice operation.
Voice coverage is included from our Scale plan ($5,600/month for up to 6 agents, about $9/hr per agent) and up, with Growth ($3,800/month) covering chat and email if you want to start there. Elite ($8,000/month) adds full operational ownership and 24/7 availability.
Pricing is published, not hidden behind a quote. There’s no enterprise minimum and no lock-in — month-to-month is available, weekend coverage is a +20% add-on, and you can scale agents up or down as call volume changes.
Telephony, call recording, QA, and reporting are part of the plan, not surprise line items. You’ll know your per-agent cost up front, and you can adjust capacity as call volume rises or falls without renegotiating a contract.
Management fee 10–15% · Weekend coverage +20% · Additional agents added anytime
Growth
Scaling support across more channels.
- Up to 3 agents
- Omnichannel support
- Extended-hours coverage
- QA monitoring
- Priority SLA tier
- Dedicated ops contact
Scale
Full operational throughput, managed.
$9 / hr
- Up to 6 agents
- Omnichannel + voice
- Weekend coverage options
- Real-time dashboards
- Advanced QA & coaching
- Dedicated ops lead
Elite
Enterprise-grade ownership and SLAs.
- Up to 12 agents
- Full operational ownership
- 24/7 coverage available
- Custom SLA architecture
- Weekly ops reviews
- Named account director
Custom
Bespoke models for complex operations.
- Unlimited agent scaling
- Multi-region coverage
- Custom integrations
- Tailored SLA & reporting
- Executive partnership
Call center outsourcing — straight answers.
Everything you need to know before getting started.
Ready to build your remote CX team?
Let's schedule a free 20-minute discovery call. We'll recommend the right package, answer every question, and have your team operational within 15 days.
Location
Cairo, Egypt — Serving US Businesses